|We accept the following|
These terms and conditions apply to anyone (an "End User") accessing this web site and/or using mobile applications and using the online functionality provided by the web site or mobile applications, WAP sites and mobile internet sites for purposes including, inter-alia, to visit, browse, register (or attempt to register) an account, and to play (or attempt to play) the games.
1.1 The Games
Pay to play Bingo, Casino, Slot, simulated scratch cards and other fixed odds Games regulated under official gaming licence number LGA/CL1/339/2007, granted by the Malta Lotteries and Gaming Authority (The "Authority") on 22 August 2007 in accordance with the Malta Remote Gaming Regulations 2004, Legal Notice 176 of 2004 of the Lotteries and other Games Act 2001 (the "Act").
Money won by a Player (also referred to as 'Winnings')
1.3 Prize Pool
Amount available for Prizes.
The payment wagered to enter one of the Games - also referred to as a 'Bet'.
An End User who plays the games (whether it be for prizes or for fun) and/or has an account.
Player who wins a Prize.
1.7 Progressive Jackpot
A jackpot whose payout total is incrementally increased every time a cash game is played.
2 Introduction, Company Details and Regulation
2.1 These terms and conditions constitute a legally binding agreement between: You, the "End User"; and Profitable Play Limited ("The Operator"). The Games are operated on the basis of an underlying software system licensed to the Operator by Gamesys Limited ("The Service Provider").
2.2 Profitable Play Limited is registered in Malta under company number C42065. Profitable Play's registered address is 2A Edge Water Complex, Elia Zammit Street, St Julians, STJ3151 Malta.
2.3 Profitable Play Limited is licensed in Malta and regulated by the Malta Lotteries and Gaming Authority (the "Authority"). The Lotteries and Gaming Authority (LGA) is a public single regulatory body that is responsible for the governance of all forms of gaming in Malta and operated from Malta. For further information about the LGA please visit www.lga.org.mt.
3 Opening Your Account
You must register personally and may not register an account for anyone else. Simply complete the account registration form on the web site (or similar functionality where it is made available in the Mobile domain, including, inter alia, through mobile applications or WAP or mobile internet sites), including your name, place of residence, telephone number, and valid email address (and mobile phone number in the case of registrations made via the Mobile domain). To 'Play for Real' you will also be required to enter your payment method details, your chosen password and security question information. The name associated with your payment method (for example the name on your credit/debit card, or e-wallet account details) must match your first name / surname at all times. You must only use your own payment methods in your registered name to make deposits and request withdrawals. We reserve the right to void all activity where two persons' (married, common law partners or friends) payment method details are registered.
3.2 International Activity
Some countries prohibit or limit some or all of the forms of gambling available on this site. You are responsible for ensuring that you are familiar with your country's laws relating to gambling (and, if different, the laws of the country in which you are actually playing) and that you do not breach these laws. Residents of Malta are not permitted to play.
3.3 US Residents
We do not accept wagers or allow residents domiciled in US territories or using US issued bank cards to use our website.
3.4 Minimum Age
You must be at least the minimum age of 18 years old to register and join this site and to hold an account (if the territory from which you are playing requires you to be older than 18, then you must be at least the minimum age specified by the applicable local laws). This includes playing the games (both for fun and for real) and using the game console chat functionality. We reserve the right to invalidate accounts if we find a player is less than the minimum age and we may request additional information to confirm a player's age at any time. Any player found to be under the minimum age will have their account frozen and their winnings will be null and void. The provisions of the Act provide that the Operator may be obliged to forfeit balances relating to accounts of someone under the minimum age to the Authority. No claim shall lie against the Operator in the event the balance is remitted to the Authority in these circumstances.
3.5 Encrypted Card Details
You only need to enter your debit/credit card details once. The details are then stored in our secure servers using a proprietary encryption algorithm. After that your debit/credit card details will only be used when you make a deposit or withdrawal. We require your 3 digit Card Security Code (also known as CV2 number) usually found on the back of your card during all card transactions so that your card issuing bank can confirm the integrity of your deposit. We do not store the Card Security Code in our systems.
3.6 Age and Identity Verification
When considering member registrations and certain prize winning withdrawal transactions, the Operator reserves the right to use an independent credit reference agency to verify your age and identity or any other information that you provide us. In performing these checks, the credit reference agency may keep a record of your information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. �This enables accounts to be opened more quickly, reduces the need to obtain age and identification documents and assists us with our crime and fraud prevention programme. In the event that it is not possible to satisfactorily complete our age and identity verification process we may request you to provide personal identification documents to further confirm and validate your age and identity. We reserve the right to suspend your account until you have satisfactorily completed these checks.
3.7 Secure Communications
Information is transmitted between our secure servers and the secure servers of a leading e-commerce payment companies who in turn have secure encrypted links between themselves and leading banks. The Operator's employees and Service Provider's employees do not have access to your full debit or credit card details.
3.8 Personal Account / Registration Acceptance
Upon Acceptance of your Registration you will be issued a personal account and confirmation of your registration. The Operator reserves the right to decline acceptance of an account registration at any time at its sole discretion. In this instance, unused balances will be refunded to account holders, subject to the terms and conditions and the Operator's obligations under the Act.
3.9 Illegal Wagering is Void
The Operator does not accept liability for any breach by you of the applicable laws of your country of residence. The Operator reserves the right at its sole discretion to declare any wager as void if a player is identified as playing illegally, in which event no winnings will be paid.
3.10 Secure Player Details
The Operator executes transactions in secure mode using Thawte certification, so any personal and financial details you submit are encrypted during transmission. The Operator takes every precaution to protect sensitive information provided by visitors to the website or mobile applications. Information submitted by players is encrypted using SSL encryption, the exact level of encryption supported being determined by the level supported by the player's browser.
3.11 Deposits by Card or NETeller
You can deposit money into your account to play the Games using Visa, MasterCard, Maestro UK, Solo, Visa Delta, Visa Electron, Laser (Ireland residents and EUR currency only) and NETeller. You may select GBP, EUR or USD as your account default currency. # or Profitable Play will appear as a reference on your card / payment provider statement. Please note we accept no responsibility for any charges or fees levied by your card issuing bank or financial institution.
3.12 Minimum and Maximum Deposits
A minimum deposit of GBP 10 (£10.00) and a maximum of GBP 5,000 (£5,000.00) per transaction may be made on a single credit or debit card. A minimum deposit of GBP 10 (£10.00) and a maximum of GBP 1,000 (£1,000.00) per transaction may be made using Neteller. The same values are also enforced for all EUR and USD currency deposit transactions. The Operator reserves the right to limit customer deposits on a single day.
3.13 One Live Card per Player Account
You may only register one credit or debit card number to be active with your account at any one time, and no card may be registered to more than one account. You can only use your credit or debit card to make deposits in the account with which it has been registered.
3.14 Online Wagering Only
You may only place wagers for the Games through this website or using the mobile applications that we make available. Attempts to place wagers through any other medium, including telephone, fax or post, will not be accepted.
3.15 Interest on Player Account Funds
The Operator is not a financial institution. Interest will not be payable on monies held in Player accounts as these are deemed to be advance payments for intended wagering.
3.16 Up to Date Personal Details
It is your responsibility to ensure that your personal details are kept up to date, including your name, place of residence, telephone number, and valid email address. If necessary we will contact you at your registered email address, by phone, or by letter. We will phone your mobile number in preference to your home number, if you register your mobile number.
3.17 Player Responsibility for Keeping Password and Player Details Secure
Your account username, password and personal question details are issued for your personal use and should be kept private at all times. Provided that we have been correctly supplied with the account information requested, we are entitled to assume that all payment and gaming transactions are made by you. You should change your password on a regular basis and never disclose it to any third party. You can change your password at anytime through the My Account section. We will never ask you to disclose your password. Passwords should contain a mixture of upper and lower case letters and numbers and/or symbols. Passwords are case sensitive and we recommend the use of passwords that combine a combination of non obvious letters and numbers in different cases. Do not associate your Password with anything personal such as names, birth dates, telephone numbers, or other familiar words. This will help to prevent the risk of unauthorised use of your account. It is your sole responsibility to protect and keep your username and password confidential at all times and you are responsible for any unauthorised misuse. We strongly recommend that you disable any automatic password memory in your browser prior to use and that you run appropriate anti-spyware, firewall and virus protection on your computer on a regular basis. Always log out of your account and shut down your computer when not in use and avoid accessing your account at Internet or Cyber cafes, libraries or other public sites that have Internet access. You must report any loss or misuse of your password and if you think your account may have been accessed by a minor please contact us with immediate effect.
3.18 Login / Logout Feature
Wagers should only be made by the account holder. Players can use a log out button on the left hand navigation to log out quickly from any page on the website. The Software Systems also normally (though without creating an obligation to do so) automatically log out an account holder where no activity has been recorded on the Games server for more than 30 minutes (15 minutes for mobile applications).
3.19 Contacting the Operator if Player Details believed no Longer Secure
Players are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on "My Account Details" in the "My Account" area of the site. If you have any reason to believe that your individual account information may no longer be secure please contact Customer Support.
3.20 Closing Player Accounts
The Operator reserves the right to close an account at any time without explanation. Unused balances will be refunded to account holders, subject to the terms and conditions and the Operator's obligations under the Act.
3.21 Suspicious Transactions
It is unlawful to deposit, or attempt to deposit, funds obtained from ill-gotten means. As part of the Operators fraud prevention programme, all transactions are monitored and checked. If the Operator determines or suspects that a transaction is suspicious and involves or may involve financial crime or similar activity, the Operator reserves the right to retain the amount of that transaction and any other transaction made by you. The Operator shall be under no obligation to provide you with any reasons for so doing. The Operator has the obligation under the Act to report suspicious activity to the Authority and reserves the right to report such activity to the police or relevant authorities.
3.22 Dormant Accounts
In the event that no transaction has been recorded on a Player's account for thirty months, the Operator reserves the right to close the account and remit the balance using the last known details of the player. In the event that the player cannot be satisfactorily located the Operator has the obligation under the Act to remit the balance to the Authority. No claim shall lie against the Operator in the event the balance is remitted to the Authority in these circumstances.
3.23 Transfer of accounts and funds between accounts
It is prohibited for a player to sell, transfer or acquire accounts to or from other players, or to attempt to do so. It is prohibited for funds to be transferred between accounts.
3.24 Responsible Gaming
The Operator takes the issue of responsible gaming very seriously and is committed to providing a responsible gaming service. As part of our Responsible Gaming policy we provide you with the ability to control and limit your spending and an option to self-exclude and close your account for a set period of time if you feel you are experiencing problems. To view our Responsible Gaming policy and for more details on how you can control your gambling please visit the Play Sensibly section on the web site or in our mobile applications.
3.25 Deposit Limit and Frequency Control
You are able to set a maximum deposit limit and frequency control on your account by accessing the Responsible Gaming section in My Account. The default limit on all new accounts is No Limit. You can decrease set limits at anytime with immediate effect, all requests to increase set limits can take up to 7 days to become active. We will take all reasonable precautions to ensure your deposit limit is observed but we are not liable to you if you circumvent our procedures and deposit funds into your account that exceeds your limit.
On request, we will close any account for a minimum period of 6 months during which time it will not be possible for the account to be re-opened for any reason. You can close your account under our responsible gaming self-exclusion policy at anytime by contacting our 24/7 Customer Support team on free phone 0800 458 0770 or by emailing [email protected]# with details of the account you wish to close. International customers should contact +44 20 7287 4431. Upon expiry of the self-exclusion period you may request to re-open a closed account by contacting our 24/7 Customer Support team on free phone 0800 458 0770 or by emailing [email protected]# with the details of the account you wish to re-open. All requests to re-open a closed account will be reviewed by the Operator. Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion time period has expired. We will use all reasonable endeavours to ensure compliance with our responsible gaming self-exclusion policy. However you accept that we have no responsibility or liability whatsoever if you continue to deposit and wager using additional not previously disclosed accounts or if you open up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way.
4 Welcome Bonus Terms and Conditions
This bonus is a first time sign up bonus that is applied to members first deposit only. This cannot be combined with any other bonus or promotion nor can it be given to future deposits.
4.1 In the event a member deposits an amount that does not qualify for a bonus they will not be able to claim the bonus on subsequent deposits that would have qualified for a bonus.
4.2 Qualifying players will have their account credited with the bonus providing their deposit meets the minimum and maximum deposit requirements.
4.3 The following types of bonus are defined as follows: Exact Bonus - Bonus amount is a fixed value. Cash Match Exact - Bonus amount is equal to the player's deposit (up to a maximum value of GBP 100 - �100) . Cash Match Percentage - Bonus amount is a percentage of the player's deposit. A 50% Cash Match would be a bonus equal to half the player's deposit. Prize Point Bonus - Player receives 1000 prize points for every pound / dollar / euro they deposit.
4.4 Players are allowed one active account. Winnings will only be processed to players who have one account. If a player has more than one account, all winnings will be void. If the name on a players account does not match the name on the credit or debit card(s) used to make deposits to the account, all winnings for that account will be void. Any abuse or fraudulent activity or any bonuses awarded or offered, will result in the account to be closed and any winnings will immediately be void.
4.5 Members are required to wager eight times the total amount deposited (member deposit [capped at the maximum potential promotional bonus amount] plus promotional bonus) before it will be possible to make a withdrawal.Wagers made on Blackjack-Singledeck, Blackjack Multihand, Roulette, Colour Wheel, Jacks or Better, Progressive Jacks or Better, Joker Poker, Five Hand Video Poker, Deuces Wild VP, Aces and Faces, Deuces and Joker VP, Tens or Better, Spinning for Gold Double Up, Pirates Plunder Double Up, Footballers Widows, Jumpers for Goalposts, All Video Poker Double Ups, Las Vegas Dreams Double Up, Noughts and Crosses, Whole Lotta Luck, Money Machine, Baccarat, Three Card Poker and Deal or No Deal Standalone will not contribute to the wagering requirements with respect to the withdrawal of funds.
4.6 All bonus amounts are for wagering purposes only. No withdrawal will be honoured for an amount less than the sign up bonus. Upon a member's first withdrawal (regardless of the number of deposits), any amount up to the equivalent value of the Play Bonus will be deducted from the members account prior to settlement.
4.7 The initial amount wagered by a member will be deducted from their initial deposit(s) rather than from the bonus amount. In all cases a member must make a withdrawal (or spend the bonus) within fourteen days from when the bonus was credited or such bonus credits will be deducted from your play balance at our sole discretion.
4.8 All withdrawals will be subject to audit before being processed. The Operator reserves all rights to void bonuses or any winnings for failed audits. The Operator reserves the right to modify these rules or cancel this promotion at its sole discretion.
4.9 By participating in this bonus, you agree to be bound by these rules and to the decisions of the Operator (whose decisions are final and binding in all respects). This bonus is subject to our official Terms and Conditions, which shall be binding in all cases. You must comply at all times with the standards and/or laws in any jurisdiction where you are located or residing.
4.10 Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility. If you have any further questions regarding this promotion, please contact Customer Support for assistance.
4.11 The Operator reserves the right, at its sole discretion, to provide additional bonuses or complimentary payments to players either applied directly to the account or through mechanisms such as offering the facility for players to participate in bonus games. The application of a bonus or "comp" to a player's account or the offering of bonus games does not oblige the Operator to make any similar payment or offer to any other player.
5 Acceptance and Validation of Wagering
5.1 Playing for Real
In order to "play for real", a player must wager from funds that are in their member account maintained by the Operator. In no instance would wagering with prize points entitle a player to win cash jackpots or prizes. Similarly all wagering is void if on review the player has never successfully deposited funds into their account, nor received a bonus.
5.2 Confirmed Wagers
In order for a wager to be valid you must receive confirmation from us that the wager has been made. A confirmation message will appear on the screen. The wager will have been deemed confirmed when it registers on your Account Details page, accessed via the "My Account" button at the bottom of the screen. The Operator cannot cancel or refund wagers once they have been confirmed by the Operator in your account unless the wager is declared void for reasons outlined in these Terms and Conditions.
5.3 Accurate Wagering Records
Despite every effort to ensure total accuracy, the Operator does not accept responsibility for any errors or omissions in respect of information provided on the site. Wagers based on incorrect odds will be void.
5.4 Deduction of Wagers / Unresolved Wagers
Stakes (the cost of a wager) will be deducted from your account at the time of placing your bet, no matter when the result is determined. The Operator cannot refund bets placed on games where bets have been purchased for future plays that have not yet been settled. Such bets will be resolved and winnings credited to players bank accounts.
5.5 Right of the Operator to cancel/terminate Games
The Operator shall have the right to cancel or terminate game events at its sole discretion. In the event that a game is cancelled or terminated such that it is not possible to resolve the wager then that game shall be deemed null and void and the wager will be credited back to the player account.
5.6 Right of the Operator to postpone Games
The Operator shall also have the right to postpone games at its sole discretion. In this case any wagers for the postponed games shall still stand and the game will be executed at the new time set by the Operator. In practical terms the postponement of games is likely to only apply to games which follow a schedule and allow prepaying of entry tickets (i.e. as Bingo), though the Operator reserves the right to extend this clause to other games.
6 Prizes, Payment of Winnings, Withdrawal of Funds and Bonus Promotions
6.1 Crediting Winnings
Winnings due on wagering conducted through your account will be added to your current deposit balance automatically. This update of your account is not 'proof of win'. If upon manual review there is evidence of fraud or malpractice, the Operator reserves the right to void certain winnings and to amend player accounts accordingly. You may be contacted for winnings over GBP 5,000 (�5,000.00) or currency equivalent.
6.2 Maximum Winnings
The maximum that any one individual member in any 24 hour period can win (excluding any progressive or super jackpot elements to a prize payout) is limited to GBP 25,000 (�25,000.00) or currency equivalent. Should you exceed this limit in any 24 hour period, any bets made once the limit has been exceeded may be rendered void, at the Operator's discretion and your stakes will be returned to your account without any winnings made on those wagers.
6.3 Rounding of Winnings
The Operator uses a wager multiplier to calculate and accumulate gaming odds and it is therefore possible that with certain games, winning payouts can be displayed for presentational clarity having been rounded down to two decimal places to the nearest currency unit (i.e. pence (GBP) or cents (USD and EUR)). However, the Operator's servers calculate and record the exact decimal value of the accumulated winning payouts and members balances.
6.4 The Operator's Wagering Decision is Final
You agree that the Operator and their records shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made.
6.5 Malta Licence Fee by the Operator
The Operator will pay any appropriate licence fees to the appropriate tax authorities at the applicable rate.
6.6 Withdrawal Payment Requests
You must submit your withdrawal request for payment with a preferred payment method, either credit card payment, cheque payment or bank electronic transfer. Withdrawal payment methods are made available subject to the active deposit method. If your active deposit method is credit card then you can withdraw by credit card, bank transfer or cheque. If your Active deposit method is debit card then you can withdraw using bank transfer or cheque.
It is the sole responsibility of the player to submit the correct bank account and sort code details for payment of winnings. The Operator cannot repay incorrect, successful payments due to incorrect details provided by a player. If payment is unsuccessful, the Operator will investigate and notify the player and request corrected bank account details. Unsuccessful payments will only be credited to a players account once the Operator has been notified by its bank payment processor that the payment has been successfully retrieved. You can only withdraw to Neteller if it is your active deposit method.
6.7 Re-issuing Cheques
The Operator requires ten working days notice in order to process the re-issue of a withdrawal cheque. This is to ensure there have been no delays with the postal service and to review with the banks the cheque's clearance status with us. Once this has been verified the pending cheque will be cancelled and a new cheque issued.
6.8 Minimum and Maximum Withdrawals
Players can make withdrawals of GBP 10 (�10.00) or above by credit card or bank transfer, cheque withdrawals of GBP 50 (�50.00) or above. Credit card (UK card issued only) withdrawals are limited to GBP 1,000 (�1,000.00). Bank transfer (UK banks only) withdrawals are limited to GBP 3,000 (�3,000.00). EWallet withdrawals to e-wallet systems (e.g. NETeller) are limited to GBP 2,500 (�2,500). All withdrawal limits are currency equivalent where relevant. As part of our Age Verification and Money Laundering requirements withdrawals may be subject to Proof of Identity checks. In accordance with the Act, no payments in excess of EUR 2,239 (one thousand Malta Liri or approximately GBP 1,600) shall be made unless the player's identity, age and place of residence have been verified. We do not charge you to withdraw from your account and please note we accept no responsibility for any charges or fees levied by your card issuing bank or financial institution.
6.9 Confirmation of Payment Requests / Account Debiting
Once you have submitted your request you will see a confirmation message that the transfer has been actioned and your balance will immediately clear to zero or to the balance of the amount not withdrawn. If you clear your account down to zero, in order to continue wagering you will be required to transfer a minimum deposit of GBP 10 (�10.00) into your account.
6.10 Payment Authorisation and Payment
We aim to authorise your card, bank transfer or cheque withdrawal request within 24 hours of receipt of your request. For security reasons players making withdrawals may have to provide some additional information to ensure stringent safeguards are maintained. This is to protect our players and ensure no fraudulent activity is carried out and ensure we meet our obligations under the provisions of the Act.
6.11 International Bank Transfers
Players currently overseas requesting international bank transfers will be sent their withdrawal less any applicable bank transfer fees - usually GBP 10 (�10.00). Alternatively such players currently overseas can opt to receive their withdrawal by cheque in pounds sterling.
6.12 Progressive Jackpots
Players choosing to play progressive jackpot slot or casino games must understand that they have a chance to win the progressive jackpot, normally only if they wager the maximum 'coin' available. A 'Bet Max' button enables players of such games, holding sufficient funds, to ensure they are staking with a chance of winning the progressive jackpot. Progressive Jackpots in the Bingo halls are available to be won by all bingo card holders, regardless of the number of cards purchased.
The Operator reserves the right to participate in pooled progressive jackpot networks owned and operated by Gamesys Limited.
6.13 Progressive Jackpot Winnings
All progressive winnings will be subject to final confirmation by the Operator. This decision will be final and no correspondence will be entered into.
6.14 Progressive Jackpot Accuracy
The Operator has taken every possible precaution to ensure that the progressive value displayed in the game matches the value on the game server. Please note that it is the progressive value on the server that is used when the progressive is paid out. A small discrepancy may arise due to the delay between the initial progressive being displayed to the Player and the progressive that is actually won and paid out. Although unlikely, it is theoretically possible for the jackpot to be apparently won by more than one player during the delay period mentioned above. In the event of more than one player apparently winning a progressive jackpot simultaneously then the player recorded on our servers as having won the jackpot first shall be the recipient and the subsequent player(s) shall win the value of the jackpot when reset. In the extremely unlikely event of the server recording a win truly simultaneously, the Operator reserves the right to share the jackpot equally between the winning players.
6.15 Promotional Prizes
From time to time, the Operator offers a variety of prizes or entries into draws for prizes to 'pay to play' and/or 'play for free' players usually, but not exclusively dependent upon period-specific 'pay to play' wagering or 'free to play' activity. The Operator will state clearly on promotional text and images the activity that players must complete (e.g. 'Play for Cash' registration) to win a prize or be entered into a draw for a prize.
6.16 Play For Free And Pay To Play Promotional Prizes
You must be over the age of 18 years to enter into the promotional prize draws. The Operator reserves the right to request age and identification documents and at its discretion may use an independent age and identification verification service. Any promotional prizes won by members who have registered invalid personal or contact information or are found to be under the age of 18 years will be declared void.
6.17 Promotional Credits for Wagering Only
If, as part of a promotional campaign or competition, we credit an amount to an account registered in your name, you can only use such amounts to make future wagers. You are not entitled to withdraw such amounts and we reserve the right to reclaim those amounts if you do not use them to play the Games during the period specified in the promotion.
6.18 Promotional Prizes
Irrespective of where players live in the world, the Operator endeavours to deliver all play for real promotional prizes and prizes that have been won via the prize point draws to the prize winner's registered address destination or requested address. The Operator reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is either impractical to deliver the relevant prize to the player's relevant country.
6.19 Location-specific Promotional Prizes
The Operator will specify if 'travel costs' are included in a location-specific promotional prize. The Operator reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is impractical for the player to travel to a location-based prize. In such cases, the Operator will attempt to offer a similar type of prize at a location nearer to the player but the Operator reserves the right alternatively to offer a financial consideration prize.
6.20 Customer Transaction Enquiries
If you have any queries regarding transactions on your account, please email our customer services department on [email protected]# or call free phone 0800 458 0770. International customers should contact +44 20 7287 4431. Our staff answer phone queries 24 hours a day, 7 days a week. Calls may be monitored or recorded for training and security purposes.
6.21 Free-to-play Prize Point Payouts
The Operator's prize points payout rates on free-to-play games are either the same or higher than the corresponding pay-to-play version, including in some cases greater than 100%. Consequently, the winning of prize points does not reflect the chance of winning money when wagering on the pay-to-play games which all have average payout rates below 100%.
6.22 Prize Winner Notification and Expiry
All prize winners will be contacted by email on the day that prize is drawn. If the winner does not reply to their email (by returning email to sender) within 11 days, they will forfeit their prize and the following will happen. If the competition is a prize draw, the draw will be run again and another winner selected. If the competition is of tournament structure, the next placed player will be awarded the prize (i.e. if 1st place doesn't respond then 2nd place will be awarded the 1st place prize).
6.23 Prize Winner Promotion
The Designated Winner hereby agrees that his first name may be used in any publicity material by the Operator.
6.24 Bonus Promotions
From time to time the Operator may operate a bonus promotion. The Operator reserves the right to determine the member qualification criteria of the bonus promotion. Full details on the bonus promotion terms and conditions can be found at www.#.
6.25 Closing Accounts
You may close your account and request payment of outstanding funds at any time. The Operator also reserves the right to temporarily suspend or permanently close your account (without assigning any reason). So long as you have complied with the foregoing obligations and the terms referred to in the terms and conditions, your outstanding funds, as recorded on the Operator's systems, will be repaid to you.
6.26 How to Close your Account
You may instruct us to close your account at anytime by contacting our 24/7 Customer Support team on free phone 0800 458 0770 or by emailing [email protected]# with details of the account you wish to close. International customers should contact +44 20 7287 4431.
6.27 Re-opening your Account
You may request to re-open a closed account by contacting our 24/7 Customer Support team on free phone 0800 458 0770 or by emailing [email protected]# with the details of the account you wish to re-open. All requests to re-open a closed account will be reviewed by the Operator. Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion time period has expired.
7 Stakes Wagered
7.1 Minimum Stakes
A minimum stake of GBP 0.01 per wager applies. All stakes/wagers contain a unique ticket number/identifier.
7.2 The Operator's Server Evidenced Bet Results
In the event that there is a discrepancy between either the numbers that a Player believes that they have entered or the graphic display of the game they have played and those in the database maintained by the Operator, the numbers in the database are considered valid and no correspondence disputing such issues will be entered into by the Operator. For the avoidance of doubt, this policy covers disputed results on both 'Play for Real' and 'Play for Fun' Games.
7.3 Random Number Generator
You fully accept and agree that random number generator software, hosted on the Operator's servers in Malta will determine the outcome of the Games.
7.4 Integrity of Random Number Generator (RNG)
The output of the Service Provider's RNG used by the Operator is monitored regularly by the Operator to ensure it performs within expected bounds and is checked periodically by the Agents of the Authority and is accepted and certified by the Authority in accordance with the provisions of the Act.
7.5 Automatic Game Playing / Manipulation of Software
Automatic playing of Games by software (including so called "robots") or any other manipulation of the Games or your/another Player's account data may result in termination of your membership, cancellation of all associated accounts, and the cancellation of any outstanding prizes and deposits. Players that violate this policy will not be eligible for reinstatement under different screen names until further notice.
7.6 Rules and Regulations Violations
The Operator reserves all legal rights and remedies against Players who violate the rules and regulations associated with the Operator's account membership.
7.7 Disconnections and Other Events Beyond the Operator's Control
Wherever possible, the Operator endeavours to ensure the full protection of all its clients and their bets. However, there are certain events that are beyond the Operator's control. The games are played over Internet, and, in the case of mobile games, over the cellular mobile telephone networks. These are communication mediums that are known to be imperfect. If you have wagered on a game but have not started the game when you are disconnected, the game will not take place. If you have wagered and have started the game when you are disconnected the game will be recorded on the game servers and the bet will stand and the outcome will be reflected in your account status. Some Games are multi stage and may include bonus games. In the event of a disconnection during a bonus game, reconnecting and re-selecting the game (at the same coin value where applicable) should cause the game to recommence from the point at which it terminated. In the event a bonus game cannot for any reason be recommenced in this way this is considered a malfunction unless otherwise stated in the specific game rules. In the event of disconnection the records stored on the game server shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made. Malfunction voids all pays and play.
7.8 Client (Player) Account Balances
The balance of a client's account will at all times be as is recorded on the server. Generally the balance on the server when logging into the website, after a line has been disconnected or become non-responsive, will reflect the true balance after completion of the last bet prior to the breakdown in communications.
7.9 Wager Result Acceptance
By placing any further wagers with the Operator the Player accepts the results of any previous wager. As such (at the Operator's discretion) the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted. If the Player should feel the result of any of the Operator's games is unfair or incorrect the Player should contact the Operator immediately and report the incident.
7.10 The Operator's Terms and Conditions of Play
All games are played strictly subject to the Operator's terms and conditions. By playing at the Operator's website, the player is agreeing to abide by these terms and conditions and, in addition, the specific rules relating to any specific game played.
7.11 The Operator's and Service Provider's Employee and Contractor Playing Restrictions
Employees and Contractors of the Operator, the Service Provider and any of the Operator's or Service Provider's third party contractors such as licensors, software suppliers, partners or developers are prohibited from registering, playing the Games or making transactions on the service, unless authorised to do so by a legally entitled Official of the Operator for test purposes only. For the avoidance of doubt, no funds or winnings in accounts used in this manner may be withdrawn.
7.12 Player Opt Out
You may instruct us to exclude you from participation in the Games by sending us an email to [email protected]# with your instructions or by calling Jackpotjoy Customer Support in the UK on 0800 458 0770. International players should contact +44 20 7287 4431. Use of this opt-out facility will result in your account being blocked and the Operator will not accept subsequent wagers from this account.
7.13 Site Activity Monitoring
Use of the site will be closely monitored to ensure that no customer is using the site with a frequency or in a manner which might suggest that he or she is using it for bookmaking and we reserve the right to withhold any monies and/or suspend and/or terminate the registration and/or account if the Operator considers that the site is so being used.
7.14 Suspicious Activity
If the Operator determines, or suspects, that a transaction is suspicious and involves or may involve financial crime or similar activity, the Operator reserves the right to retain the amount of that transaction and any other transaction made by you. We shall be under no obligation to provide you with any reasons for so doing. Where applicable this clause shall include collusion between players or suspected collusion between players whether using our systems or other systems.
7.15 Gaming System Malfunction
The Operator reserves the right to withhold winnings and void wagers if a player manipulates the games in a fraudulent manner or the Gaming System itself malfunctions. The definition of such a malfunction extends to an error in the published odds or pay tables, or a game not working in accordance with its published rules.
7.16 Player Staking
Players must pay for each wager from funds in their gaming account. If funds are not available the player will not be allowed to wager until further funds are deposited.
7.17 Game Wagering History
Players may request a full game wagering history by contacting Customer Support.
8 Chat Rooms
8.1 Chat Content Standards
The Operator may provide you with a chat facility via which you will be able to communicate with other users of the Service. The Operator reserves the right to review the chat and to keep a record of all statements made on such facility. As a condition of your use of the chat facility, you agree to adhere to the following rules:
- You shall not make any statements that are sexually explicit or grossly offensive, including messages that are expressions of bigotry, racism, hatred or profanity.
- You shall not make statements that are abusive, defamatory or harassing or insulting to other users of the Service.
- You shall not make statements that advertise, promote or otherwise relate to any other online sites or ventures, discuss illegal activities or post personal details.
- You shall not make statements about the Company or the Sites or any other Internet site connected to the Company that are untrue and/or malicious and/or damaging to the Company.
- By opening an account you agree not to hold the Operator responsible for the publication of content in the Chat rooms.
8.2 Chat Monitoring Levels
The Operator actively reviews chat content and takes necessary action retrospectively. Hosts are employed to watch over the chat content and should they feel that the content is unsuitable, will cease said activity. Hosts are identified by 'HOST' after their name.We reserve the right to mute, suspend or cancel your account at our sole discretion if you do not comply with the rules of the Operator and your activity may be classed as defamation and reported to your Internet Service Provider (ISP) or the relevant authorities under the Defamation Act 1996.
8.3 Unwanted Chat
You may use the 'ignore' feature to stop any unwanted content, alternatively you can report any complaints to the operator at [email protected]# or 0800 458 0770 where they will be investigated.
You agree that the Operator and Service Provider as applicable are the owners of all rights to technology, software and business systems utilised on the Operator's website and that your use of these websites (and registration thereon) confers no rights whatsoever to intellectual property contained or utilized therein. Use or publication by you of any item displayed on this website is strictly prohibited.
10 Submission of Information
11.2 Data Protection Act Registration
Profitable Play Limited is bound and compliant with the European Data Protection Directive 94/46/EC in respect of the handling and collection of your personal information.
11.3 Personal Information Capture
We collect personal information from visitors to this website through the online registration process and every time you interact with us.
11.4 Use of Personal Information
Use of personal information: we process personal information collected via this website for the purposes of: Setting up and managing your account; Building up your personal profiles; Providing you with information about the Operator's promotional offers; and Complying with all regulatory requirements, in particular those relating to the identification of individuals under money laundering legislation. Access to Personal information is limited to the staff of the Operator and Service Provider in accordance with their roles and responsibilities in managing the above uses in accordance with the applicable Data Protection Act.
As with many other websites, we may use software known as 'cookies' to store information relating to your preferences to enable us to improve our service to you.
11.6 Limited Winner Detail Disclosure
Personal details of all Players will remain confidential, save for the Operator reserving the right to publish some or all of the following information for certain prize winners. Any winnings: winner username. Winnings greater than GBP 100 (�100.00) winner username, gender, town, city or county appearing on thecredit or debit card billing address.
11.7 Big Winner Promotional Information (A)
Winners grant the Operator irrevocable right but not obligation to use and publish their proper name and town and/or county of their postal address and any verbal quotes given over the telephone phone, online and in print, or any other media, in connection with the Jackpotjoy network of websites. Acceptance of any prize constitutes irrevocable permission for the Operator and their advertising/promotional agencies to use winner's name and likenesses for advertising/promotional purposes without compensation unless prohibited by law.
11.8 Big Winner Promotional Information (B)
By entering, participants release and hold harmless the Operator, their respective parents, subsidiaries, affiliates, directors, officers, employees and agents from any and all liability for any injuries, loss, or damage of any kind arising from or in connection with the Jackpotjoy websites contest or any prize won or any publication or use of winners' names and likenesses and addresses as aforesaid.
11.9 Restricted Personal Information Disclosure to Gaming Partners
The Operator will not disclose personal information to non-group companies except to the respective Partner in respect of the screen names and email addresses of users. Email addresses are not published on the website.
The Operator may inform you (by email, phone, text message, mail or otherwise) about products and services (including those of other companies and organisations) that we consider may be of interest to you. You may request to be removed from such mailing lists by emailing [email protected]#.
11.11 Written Requests
Upon receipt of your written request to the following address: The Data Protection Officer, Profitable Play Limited, 2A Edge Water Complex, Elia Zammit Street, St Julians, STJ3151 Malta, we will disclose to you your personal data held by us, we shall correct or delete inaccurate details, and notify any third party recipients of the necessary changes. Changes to certain parts of your account information can also be made by accessing 'My Account'. We regularly delete data that is no longer required.
11.12 Regulatory Disclosures
In accordance with regulatory provisions, the Operator may be obliged to provide personal information to the Authority including, inter-alia, details of players breaching these terms and conditions and especially: players gambling or attempting to gamble when under age or suspected of being under age; players engaging in suspicious transactions or suspected to be engaging in money laundering or fraud; players colluding or suspected of collusion; players using robots or modifying the software (or attempting or being suspected of so doing); suspicious use of the Chat facilities; players who have left their accounts dormant; players who register a dispute with the Authority.
12 Limits on Liability
12.1 Limited Wagering Liability
The decision of the Operator will be final and binding on all matters and no further correspondence will be entered into. The Operator's liability in respect of any claim or loss will be limited to the stake paid by the Player.
12.2 Failed Networks Communication Liability
In particular, but without prejudice to the generality of the foregoing, the Operator will not be liable to any person: - in the event of force majeure, - for the failure of, or damage or destruction to, the Operator's central computer system or records, or any part thereof, - for delays, losses, errors or omissions resulting from failure of any telecommunications or other data transmission system, - for any delay resulting in non-receipt of any entry for a particular draw.
12.3 Events beyond the Operator's Control
The Operator will not be liable for any loss as a result of an act of God, an outbreak of hostilities, riot, civil disturbance, acts of terrorism, the act of any government or authority (including refusal or revocation of any licence or consent), fire, explosion, flood, theft, malicious damage, strike, lock-out, or industrial action of any kind.
12.4 Liability Outside of These Terms
The Parties shall not commit nor purport to commit the other to honour any obligation other than is specifically provided for by these Rules and Regulations.
12.5 Card Liability
The Operator does not accept liability for damages which may be caused by the interception or misuse of Players' credit or debit card details on the Internet, unless stated to the contrary on the Operator's website pages.
12.6 Supremacy of English-Version of Terms
These Rules and Regulations constitute the entire agreement and understanding between the Parties. If there is a discrepancy between the English language version of these rules and any other language version, the English language version is deemed correct.
13 Software Service
The Service includes Software which may be downloaded and installed on the Player's PC and/or mobile device. The Operator hereby grants to the Player a non-exclusive, licence for the Use of the Software on devices owned or operated by the Player, subject to the terms and conditions of this Agreement. The Player acknowledges that they will use the Software only for the purpose of Wagering and Managing their Account on the Service and undertakes that they will not copy, modify, de-compile, re-engineer, assign, sell or undertake any other dealing in the Software, nor attempt to interfere with its correct operation.
14.1 Malta Court Jurisdiction for Disputes
If there is a dispute regarding an entry or eligibility for a Prize or claim, the decision of the Operator will be final and binding. The relationship between the Parties, as well as this agreement, is governed by and construed in accordance with the laws of Malta and whose courts shall be the courts of jurisdiction.
14.2 Non-invalidation of all Terms
If any part of these terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of these terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
14.3 Account Disputes
Where there is any dispute concerning a player's account, the Operator reserves the right to suspend the player's account until a resolution is reached. Any disputes must be lodged in writing stating the date, time and details of dispute and sent to Profitable Play Limited, 2A Edge Water Complex, Elia Zammit Street, St Julians, STJ3151 Malta. The Operator takes player disputes very seriously and endeavours to take all reasonable steps to investigate and resolve all disputes. If, having filed a complaint in writing and having given the Operator reasonable opportunity to address the complaint you have the right to bring the dispute to the attention of the regulatory body, the Malta Lotteries and Gaming Authority ([email protected]).
15 Term and Amendments
These terms and conditions shall be valid from the first time that you become an end user until such time as you cease being an end user or player or until such time as we may amend them at which time the amended terms and conditions shall apply. We reserve the right to change these Terms and Conditions at any time. Such changes shall have effect immediately upon publication on this site and you agree to be bound by them and to regularly review these terms for the purposes of monitoring such changes. These terms were last updated on 19 January 2010, (Version 1.7) and supersede any previous Terms and Conditions. We recommend players should print out a copy of these terms and conditions.